FAQs

WHAT IS GHASEEL?

Ghaseel is a platform that links clients to our certified on demand car wash providers and detailers.

WHO ARE OUR WASHERS?

Ghaseel works with licensed service providers and insured professional washers and detailers.

ABOUT OUR SERVICES?

We offer services for cars, motorcycles and boats. Find a wide range of services to make your vehicle look new again:

Car Wash & Detailing, Starting From 5 KWD

  • Express Wash

    For your weekly exterior wash, interior vacuum and decor cleaning.

  • Exterior Detailing

    This package is great to make your car look new again from outside. Apply wax layers, body and rims polish.

  • Interior Detailing

    Interior detailing helps in removing dirts and dust inside the vehicle. It also removes seats stains with special chemicals and tools.

  • Full interior & Exterior detailing

    This package is a great combination of Interior and Exterior detailing, it increases your car resale value and reflects on you professionally.

Motorcycles Wash, Starting From 4 KWD

  • Wash

    Get your motorcycle ready for the season and give it a quick wash before every ride. This package includes tires and rims cleaning.

  • Wax

    Make your motorcycle extra shiny in addition to the wash service by applying wax layers.

  • Polish

    If you see scratches, rock chips, water spots, swirls, or parts of bugs on your motorcycle body, it’s time to polish it!

Boats Wash, Starting From 1 KWD/Ft

  • Wash

    Let our service providers wash your boat with shampoo before and after your fishing or diving trip. This service includes exterior wash, interior decor and floor mats cleaning.

  • Shine & Polish

    Restore Your Boat’s Shine by applying wax and polish it from time to time. Make it look new again like in the boats showrooms.

HOW TO APPLY PROMO CODE?

You can apply promo code before you finalize your order in the last step. Price will change once you apply a valid promo code that has either a discount or a gifted fixed amount.

WHEN TO EXPECT THE ARRIVAL/SERVICE TIME?

We show appointment in intervals, for example, when you place an order for 5PM it means service provider is going to arrive anytime in between 5PM and 6PM to avoid traffic delay and be in the safe side. We try our best to make them arrive at 5PM though.

HOW CAN YOU ADD MULTIPLE CARS TO ORDER?

In the first screen, tap on the type of your vehicle twice or three time so you can add more cars to your order. In the next step you can select the preferred service and compare in between prices and assign a service with extras to each vehicle.

CAN I ADD THE APPOINTMENT TO MY CALENDAR?

Yes, after placing your order, you will see an option “Add To Calendar” so you can add it and create a reminder for yourself in one tap.

HOW CAN YOU CONTACT YOUR WASHER/DETAILER?

When you place an order, you will receive an sms with contact number of your assigned service provider. You can directly call them for any further questions, but that’s optional, it’s our job to make everything smooth for you once you place an order. You can also call Ghaseel call center on the number you will receive via the same sms.

CAN I PAY BY KNET OR CASH?

Yes, we allow both cash and Knet payment. We are also applying a feature to make it even easier by topping up and prepaying some amount so you can check out in tap with your next orders.

CAN I CANCEL MY ORDER?

You will find a cancel button in your profile in orders details one hour in prior of your appointment time.

HOW CAN YOU REORDER A WASH WITH A PAST PROVIDER?

You will find a list of orders history in the home screen and Reorder button. You can simply tap it and it will take you to the final screen much quicker.

HOW CAN YOU READ CUSTOMERS REVIEWS?

In the service providers screen, you will find stars and number of reviews on each service provider. Tap on the reviews number and you will be able to read all the customers opinions about a selected service provider.